Internal IT Staff vs. Outsourcing IT

Pros and Cons for Financial Decision-Makers

Outsourcing IT vs. Internal IT Staff

When it comes to managing IT operations, financial decision-makers often face the challenge of choosing between outsourcing IT services and hiring internal IT staff. Both options have their advantages and disadvantages, and the right choice depends on your business’s specific needs, budget, and strategic goals. In this article, we’ll explore the pros and cons of outsourcing IT vs. internal IT staff to help you make an informed decision. 

Pros of Outsourcing IT 

Cost Savings: 

  • Outsourcing IT can lead to significant cost savings. For example, while one internal IT staff member might cost about $70k/year, outsourcing IT services can cost around $40k/year. This allows businesses to save up to 50% on IT expenses. 
  • Reduced overhead costs such as office space, equipment, and benefits also contribute to overall savings. 

Access to Expertise: 

  • Outsourcing gives you access to a team of specialized professionals with expertise in various IT areas, including Cybersecurity, Network Infrastructure, Server support, Helpdesk support, and Network monitoring. 
  • Continuous updates and training ensure that the outsourced team stays current with the latest technologies and best practices. 


  • Outsourced IT services offer flexible scalability, allowing you to adjust resources based on your business needs. 
  • Easily increase or decrease services without the hassle of hiring or layoffs. 

Focus on Core Business 

  • By outsourcing IT, your internal teams can focus on core business activities rather than IT support & management. 
  • This reduces the management burden associated with hiring, training, supervising and retaining IT staff. 

Improved Security and Compliance 

  • Outsourced providers often have advanced security measures and are up-to-date with compliance standards. 
  • Regular security updates and monitoring protect your business from cyber threats. 

Cons of Outsourcing IT 

Dependence on a service provider for critical IT functions can be challenging if you don’t have a trusted partner. Finding the perfect fit for your business goes beyond just evaluating costs and benefits; it’s about the entire experience with the third party. 

Communication Issues 

  • Potential for miscommunication or delays in addressing issues due to external management. 
  • Time zone differences can impact service availability and response times. 

Netmon’s approach: 

  • Dedicated Support Team: Netmon assigns a dedicated support team to your account, ensuring consistent and clear communication channels. 
  • Locally-Based: At Netmon, we don’t outsource our customer support, ensuring that our locally-based team answers your calls and is available to assist you within your timezone. 
  • Effective Communication Tools: Our use of advanced communication tools and regular check-ins minimizes the potential for miscommunication and ensures that issues are addressed promptly. You will talk to real humans, no robots or automated systems. 


Data Security Concerns:

  • Sharing sensitive data with a third-party provider poses potential risks. 
  • Ensuring the provider has robust security measures in place is crucial. 

Netmon’s approach: 

  • Robust Security Measures: Netmon implements industry-leading security protocols to protect your sensitive data, including encryption, access controls, and regular security audits. 
  • Compliance Expertise: We stay up-to-date with the latest compliance standards and regulations, ensuring that your data is handled securely and in compliance with relevant laws. 
  • Confidentiality: Our strict confidentiality agreements and dedicated security team ensure that your data remains safe and protected.  


Quality of Service

  • Service quality may vary depending on the provider’s expertise and resources. 
  • Possible issues with service consistency and reliability. 

Netmon’s approach: 

  • Experienced Professionals: Netmon employs a team of highly skilled IT professionals with expertise across various domains, ensuring consistent and high-quality service. 
  • Continuous Improvement: Our focus on continuous improvement and regular training ensures that our team stays ahead of industry trends and delivers top-notch service. 


Hidden Costs:

  • Unexpected costs for additional services or support beyond the agreed contract. 
  • Careful contract management is necessary to avoid extra charges. 

Netmon’s approach: 

  • Transparent Pricing: Netmon offers clear and transparent pricing structures, with no hidden fees or unexpected charges. 
  • Flexible Plans: We provide flexible service plans tailored to your specific needs, allowing you to scale services without incurring unnecessary costs. 

Pros of Internal IT Staff 

Control and Customization 

  • Depending on your business needs and industry, having full control over IT operations and strategic direction is crucial. For example, companies with unique operational workflows or proprietary technologies can benefit significantly from the ability to customize their IT strategies in-house to maintain competitive advantages and ensure seamless integration with their core functions.  

Immediate Availability 

  • On-site staff can quickly address issues and provide immediate support. 
  • Direct communication and collaboration with other departments.  

In-depth Knowledge 

  • Deep understanding of the company’s systems, processes, and culture.  

Data Security 

  • Direct oversight of compliance and data protection measures: certain businesses require extreme control over their data security, making in-house IT management crucial.  

Quality of Service 

  • Consistent quality of service managed internally. 
  • Ability to align IT strategies closely with business goals.  


Cons of Internal IT Staff 

Higher Costs 

  • Significant expenses related to salaries, benefits, training, and infrastructure. 
  • Additional costs for hiring, onboarding, and retaining skilled professionals. 
  • Significant costs for having redundancy to cover off staff that receive vacation and sicks days. The days of having a single IT support person are not an option in today’s Technology environments where you require multiple skills sets and expertise that are typically not found in a single individual.  
  • Additional costs for someone to Manage the IT staff and provide them with strategic direction.  

Limited Expertise 

  • Challenges in finding and retaining specialists in all required IT areas. Having a single IT staff member is not realistic in today’s demanding technology requirements. 
  • Difficulty in keeping up with rapidly changing technology and best practices.  

Scalability Issues 

  • Limited flexibility to scale up or down quickly based on business demands. 
  • Longer timeframes for hiring additional staff or training existing employees. 
  • Increasingly difficult to find qualified staff (without a huge learning curve). 
  • Difficult to find staff that can meet the company culture expectations.  

Management Burden 

  • Requirements for having IT Management to provide strategic direction for IT staff.  
  • Increased management responsibilities for hiring, training, and supervising IT staff. 
  • Potential for internal conflicts or issues with team dynamics.  

Risk of Downtime 

  • Dependency on a small team or single individual can lead to challenges when staff members are unavailable. 
  • Potential for longer resolution times if the internal team lacks specific expertise.  

Pros and Cons for Financial Decision-Makers

Choosing between outsourcing IT vs. internal IT staff is a critical decision for financial decision-makers. Outsourcing offers cost savings, access to specialized expertise, and scalability, while internal IT staff provide control, immediate availability, and in-depth company knowledge. A hybrid approach, combining both internal and external resources, can also be considered to balance control, cost, and expertise. 

We understand the critical importance of choosing the right IT strategy for your business. That’s why we invite you to reach out to us today, by filling out the form, you can schedule a one-on-one free consultation with our CEO. This personalized session will help you understand your unique needs and decide, informed, whether managing your IT in-house or outsourcing is the best choice for your business. 

Let us help you make the right decision for your IT future! 


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55 Edinborough St, Suite 200
Windsor, ON N8X 3C3

Tel. 519-944-8365
Fax 519-944-4867

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